Steering Wheel Controller | Radio Troubleshooting

Download Printable PDF

If the Auto-Detect feature was used and the LED on the AXSWC interface turned solid Red at the end of the programming sequence yet failed to function, follow the steps below to determine the problem(s).

If any of the following steps are performed, reset and reprogram the interface according to the vehicle-specific document.

Ensure the 3.5mm jack from the interface is securely connected to the radio and in the correct “steering wheel control” jack. It should not be plugged into the “Bluetooth Mic” or “AUX-IN” jack. If you are unsure which jack to connect to the radio, contact the radio manufacturer.

NOTE Some radios don’t use a 3.5mm jack for steering wheel controls, instead they use a wire(s).

If installing a radio with a wire(s) for connections instead of a 3.5mm jack, also program the steering wheel controls within the radio after the interface has been programmed and the light is solid Red.
Refer to the manual provided with the radio, or contact the radio manufacturer with any questions regarding this process.

NOTE This does not apply to JVC and Kenwood radios.

Radio Specific Steps

‣

Kenwood

‣

Alpine

‣

Pioneer

‣

Sony

‣

Any SWC Enabled Radio

Radio Legend

Radio #	Radio
1	Eclipse (type 1) (1)
2	Kenwood (2)
3	Clarion (type 1) (1)
4	Boss (type 1)/Dual/Sony
5	JVC
6	Jensen / Pioneer
7	Alpine (3)
8	Visteon/Boss (type 4)
9	Valor
10	Clarion (type 2) (1)
11	Boss (type 2)/Metra OE
12	Eclipse (Type 2) (1)
13	LG
14	Parrot (4)
15	XITE
16	Philips
17	Kicker
18	JBL
19	Insane Audio
20	Magnadyne
21	Boss (type 3)
22	Axxera
23	Axxera (IR)

NOTES - If no SWC, change the radio type to the opposite radio type. - If the interface shows JVC, change the radio type to Kenwood. - If the interface shows Alpine, but an Alpine radio isn’t installed, ensure the 3.5mm jack is plugged in. - AXSWCH-PAR required (sold separately). The software in the radio must be 2.1.4 or higher - If no SWC, change the radio type to the opposite radio type. - Indicated with a SWC wire labeled "IR".

Technical Support

TIP If you encounter any difficulties during installation please carefully review the instructions and ensure that the installation was performed exactly as instructed.

Our dedicated team is here to provide you with expert assistance and guidance. Whether you're troubleshooting an installation, seeking product information, or looking for technical advice, we're committed to ensuring your experience with Metra Electronics products is seamless and satisfying.