AXTC Radio Troubleshooting

If the AXTC interface’s LED light didn’t go out at the end of the radio programming sequence or showed the wrong radio installed*, follow the steps below to trace where the problem may lie.

The final LED feedback light will also flash Red slowly or turn solid Red, instead of turning solid Green.

If any of the following steps are performed, reset and reprogram the interface per the vehicle-specific document. Take note where SWC is worded means Steering Wheel Control.

Reference the Radio LED Feedback table.

3.5mm Jack Connection

The 3.5mm jack from the interface should be plugged into the SWC Input from the radio.
Make sure it isn’t plugged into the Bluetooth Mic or AUX Input.
If unsure which input to use, refer to the manual provided with the radio, or contact the radio Manufacturer.

Some radios use a wire for SWC instead.

Radio Type Detection

Reference the Radio LED Feedback table. Boss, Clarion, and Eclipse have different radio types, and the wrong radio type may have been auto-detected.
To change the radio type, refer to the Changing Radio Type document. Also, refer to the radio-specific troubleshooting steps on the following page.

Update The Interface

If all troubleshooting steps have been performed and the interface still doesn’t go solid Green at the end of the final programming sequence, update the interface to the latest firmware, then try programming again.
If the interface still doesn’t turn solid Green, contact Tech Support.

Be prepared to perform some tests in the vehicle when you contact Tech Support, and have the Product ID Number on the bottom of the interface noted.

‣

Alpine

‣

Kenwood

‣

Parrot

‣

Pioneer / Sony

‣

General Radio (with wire for SWC)

‣

3.5mm (Headphone) Adapter

Radio LED Feedback

Radio	LED Pattern	Keynotes (reference below)
Pioneer / Jensen	🟢
Boss (type 1) / Dual / Sony	🔴	3 (Boss)
Kenwood	🟢 🟢	1
JVC	🟢🔴
Alpine	🔴🟢	2
Boss (type 2)	🔴🔴	3
Clarion (type 1)	🟢🟢🟢	3
Clarion (type 2)	🟢🟢🔴	3
Boss (type 3)	🟢🔴🟢	3
Insane Audio	🟢🔴🔴
Magnadyne	🔴🟢🟢
Visteon / Boss (type 4)	🔴🟢🔴	3 (Boss)
JBL	🔴🔴🟢
Eclipse (type 1)	🔴🔴🔴	3
Eclipse (type 2)	🟢🟢🟢🟢	3
Philips	🟢🟢🟢🔴
XITE	🟢🟢🔴🟢
Parrot	🟢🟢🔴🔴	4
Valor	🟢🔴🟢🟢
LG	🟢🔴🟢🔴
Kicker	🟢🔴🔴🟢
Axxera	🟢🔴🔴🔴

If the LED pattern shows JVC, change the radio type to Kenwood. Refer to the Changing Radio Type document.
If the LED pattern shows Alpine, but an Alpine radio isn’t installed, make sure the 3.5mm jack is plugged into the radio.
If no SWC, change the radio type to the opposite radio type. Refer to the Changing Radio Type document.
AX-SWC-PARROT required (sold separately). The software in the radio must be rev. 2.1.4 or higher.

Technical Support

TIP If you encounter any difficulties during installation please carefully review the instructions and ensure that the installation was performed exactly as instructed.

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